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Emergency Response Unit

The Emergency Response Unit (ERU) is a Project delivered by The Hope Foundation and HIVE India which offers a range of services, such as; respond to people in crisis and in need of any kind, physical or psychological emergency support. This Project aims at rescuing abandoned children, trafficked children or women, accident victims and the mentally ill people on the streets of Kolkata. Psychological support is provided to these people wherever required in addition to hospitalization and treatment in case of poor and homeless people. It also helps in repatriation of the rescued victims, restoration, rehabilitation and follow-up. Thus, ERU is an endeavor to provide an immediate response and support to Any Person at Risk on Streets (APAROS) of Kolkata with special emphasis on the financially and socially marginalized children/ persons.


Networking and Advocacy

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The ERU service is doing networking and advocacy with different departments of the State and Kolkata Police including Community Police Wing, the Missing Persons Bureau, the Women’s Grievance Cell, and Immoral Trafficking Section. Moreover, statutory judicial and social development authorities namely Juvenile Justice Board, Children’s Welfare Committee, Women’s Commission, Protection Officers under the Domestic Violence Act, Child Rights and different reputed organizations are actively working with the ERU of HIVE India to discuss the work in which they are all stakeholders. Apart from responding to emergency situations in Kolkata the ERU is also involved in rescue work in the events of accidents or disasters of massive scale taking place outside the city of Kolkata on request for help from the Fire and Emergency Department and the Public Safety Department.


This year a total of 454 persons were rescued. Of them 197persons received care other than hospitalization (First aid, clothing and food etc) and 101 were placed in rehabilitation centers and 72 were handed over to their families without hospitalization. 257patients were admitted in the hospitals and 101 patients underwent treatment in the hospitals and nursing homes. 405 general diaries were lodged at different police stations of the project area and in 110 nos. of cases Court intervention was sought. Under ERU project 13 patients were provided counseling support. This year during Durga puja, 2012 a 24x7 Child Protection Unit was arranged by Hive India in association with CWC (Child Welfare Committee), Kolkata, Missing Persons Squad of Kolkata Police, Child Line (1098) Kolkata, CINI ASHA and other NGOs and provided two ambulances and volunteers to the Quick Response Team (QRT) of Kolkata Police. 12 children were rescued during the operation by ERU team. ERU team has also responded in 8 fire disasters in Kolkata and Howrah districts of West Bengal during 2012-2013.

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